[basel_title style=”cross” tag=”h3″ title=”TERMS AND CONDITIONS”]


The present GENERAL CONDITIONS OF USE AND PURCHASING POLICIES regulate the use of the website www.anacarolinavalencia.com, which is the official website of ANA CAROLINA VALENCIA Contemporary Jewels to which visitors and/or users or clients should be subject. In addition, information is provided about their products and offers the possibility of their acquisition; so we suggest you read it before you start using it:


The following GENERAL CONDITIONS OF USE AND PURCHASING POLICIES come into force as of their publication without prejudice to subsequent modifications without prior notice or consent. It is solely up to Ana Carolina Valencia to approve modifications to the text of this publication.

Access and use of this website is free. The fact of browsing the website gives the condition of user and implies the complete and unreserved acceptance of all conditions of use.

By accessing, browsing or using this website, you acknowledge that you have read, understood, and agree to comply with all the conditions and terms set in this document. If you do not agree with the conditions you must refrain from browsing this website and if you wish to communicate your disagreement to Ana Carolina Valencia.

Ana Carolina Valencia reserves the right to revise or modify at any time the GENERAL CONDITIONS OF USE AND PURCHASING POLICIES or any other content of the website when it deems appropriate without prior notice to the user. The modifications will be made on the website of the brand being the responsibility of the user to review and respond to them each time you enter to browse the website.

The user undertakes to make a diligent, correct and lawful use of the website as well as not to suppress, evade, or manipulate the copyright (copyright) and other data that identify the brand Ana Carolina Valencia Contemporary Jewels.


The service provided by the website of Ana Carolina Valencia has an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.


All the prices of the products that are indicated through the website include the TAX and the other taxes that could correspond. However, these prices do not include the expenses corresponding to the shipment of the products. The prices of our products are subject to change without prior notice. We reserve the right to discontinue or modify the product without prior notice.


Ana Carolina Valencia informs the customer of the delivery time of the products for sale which may be available for immediate dispatch (InStock) or available for ordering (To Order).

The products available for immediate dispatch will be processed and sent the next working day of your purchase. The products available for ordering have a delivery time between 8 and 10 business days. On Saturdays, Sundays and holidays dispatch orders are not processed until the next business day.



The customer agrees to pay the full value of his order at the time of confirming his purchase order with all the guarantees through PayU.

The client must not belong to any type of undue or fraudulent charge on the card. Use for purchases by email or by phone in the shortest time as possible so that you can make the necessary arrangements.

Before the acceptance by Ana Carolina Valencia of any price per user, the client and/or user will be obliged to choose the form in which they will pay the price of the property, in accordance with the means of payment found in the website. A bit of advertising that despite our website has been installed at the disposal of our customers to a secure connection system for all the realization of all purchase offers. In no case Ana Carolina Valencia is responsible for the failures in the communications of the banking or credit entities nor is it responsible for the damages caused by the clients as a consequence of an act or omission of said entities. When the payment has been verified by Ana Carolina Valencia, Contemporary Jewelry, may proceed to the acceptance of the purchase offer made by the customer. However, Ana Carolina Valencia reserves the right to accept the acceptance of a purchase offer or accept it but partially. In these cases, Ana Carolina Valencia is only obliged to return the customer the value canceled by the offer of the purchase not accepted or the percentage corresponding to the part approved by an approved purchase without any interest or performance.


I. Delivery of the product

Ana Carolina Valencia undertakes to send the product in perfect condition to the address indicated by the customer in the order form through the transport company Avianca Deprisa. In order to optimize delivery we thank the customer for indicating an address in which the order can be delivered. Ana Carolina Valencia will not be responsible for the errors caused in the delivery when the address provided by the client in the order form is not accurate and correct.

II. Delivery term

The shipments are made through the transport company Avianca-Deprisa. Once your order is confirmed it is enlisted and dispatched.

Remember: For products in stock, the dispatch is made the next business day after the purchase is confirmed. For products ordered to manufacture the dispatch takes place between 8 to 10 business days after the purchase is confirmed.

Once your order has been delivered and delivered to the carrier you will receive a dispatch notification with your information with the guide number with which you can track your shipment through the page www.deprisa.com.

Once received the confirmation of dispatch you will receive your order within a maximum period of 5 business days for national shipments and 7 business days for international shipments. These times are estimated and do not depend directly on Ana Carolina Valencia, so it exempts you from any delay in the delivery of your order due to an extraordinary case or force majeure event. Nor is it our responsibility when the delivery was not possible at the address indicated by causes directly responsible for the customer. In this case, you must communicate directly with the customer service of the transport company providing the respective guide number.

III. Missing packages

In case of loss or theft of the package sent it is the responsibility of the carrier who will initiate an investigation process to find the location of the package and determine the procedure to request the payment of the jewelry contained in the lost package taking into account the insured value.

IV. Diligence in the delivery

The customer must check the good condition of the package before the courier company indicating any anomaly that could be detected on the packaging. If, after reviewing the product the customer detects any incident such as blow, breakage, signs of having been opened or any imperfection caused by the shipment, the latter agrees to notify Ana Carolina Valencia via email within 24 hours. following hours from delivery. From that moment on, incidents of this type will not be attended (only parts under warranty).


All the contents of this website, such as texts, photographs, graphics, images, icons, software, graphic design, constitute a work whose property is owned by Ana Carolina Valencia or its respective authors, for this reason users are prohibited from total or partial reproduction without written authorization from the owner. In case that there are content owned by authors other than Ana Carolina Valencia you will obtain prior authorization in accordance with the provisions of the regulations that protect copyright.


The content of the website is of a general nature and has a merely informative purpose without fully guaranteeing access to all contents, nor its validity or relevance, suitability or usefulness for a specific purpose.

Ana Carolina Valencia will not be responsible for the damages that could be caused by the use of the information provided by means of the service.


Due to the fact that at present the available technical means do not guarantee the absolute lack of interference of the action of third parties in the sites published on the Internet Ana Carolina Valencia does not guarantee the accuracy or veracity of all or part of the information contained in the site, nor its update, nor that said information has been altered or modified in whole or in part, after having been included in the site, or any other aspect or characteristic of the information provided through the site or through the links eventually included in it.

Ana Carolina Valencia excludes, to the extent permitted by the applicable legislation in the Republic of Colombia, any liability for damages of any kind arising from:

  • The inability to access the website or the lack of veracity, accuracy, and/or actuality of the contents as well as the existence of vices and defects of all kinds of the transmitted, disseminated, stored, made available to those who has been accessed through the website or the services offered traditionally or by electronic means (online).
  • The presence of viruses or other elements in the contents that may cause alterations in the computer systems, electronic documents or data of the users.


Once the order has been verify with the acceptance of the terms of use and the confirmation of the purchase process, Ana Carolina Valencia will always send an email to the client confirming the details of the purchase made.



Once the payment of the order is made cancellations are not accepted. Changes to the order can be made before the goods are sent only if they are available in stock. For products that have been ordered to manufacture the changes can only be made up to 24 hours after the purchase. In both cases, you must send an email to anacarovalencia.joyeria@gmail.com, specifying the changes.


Return procedure

Jewelry purchased from Ana Carolina Valencia through its online store may be returned and refunded, provided that the following conditions are met:

  • If the reason for the return is the responsibility of the company Ana Carolina Valencia, because the product received is defective or does not correspond to the product ordered by you as confirmed in your order.
  • Notify the e-mail address joyeria@gmail.com, your intention to return the jewels during the 24 hours following receipt of the order, indicating in the subject: REQUEST RETURN.
  • Make the shipment of the jewelry to be returned within 3 working days of the date of receipt to the address indicated in response to the initial notification sending via email a copy of the guide delivered by the carrier. The amount expenses will be reimbursed.
  • The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
  • The shipment must be made using the same box and/or bag in which it has been received to protect the product. For the case that can not be done with the box and/or bag with which it was delivered, the customer must return it in a protective box in order that the product is received again with the maximum possible guarantees.

Refunds to the customer

Only in the event that the delivered product is defective or incorrect, Ana Carolina Valencia will reimburse the customer the value paid in their order and the corresponding shipping costs. Refunds are made through PayU.


Ana Carolina Valencia will be exonerated from the liability arising from the guarantee when it proves that the defect comes from:

  1. The improper use of the product by the client.
  2. When the customer did not follow the instructions for the care of the product (see Product Care).



The provision of the website service and these general conditions of use and purchase policies of the website and the particular ones that may be established are governed by Colombian law. Law 1480 of 2011 “Consumer Statute”, The internet pages, their design and graphic presentation, are covered by the provisions of Law 23 of 1982, Articles 12 and 30 and Decision 351 of the Cartagena Agreement (for the Colombian case) and by the provisions of the Copyright Act of 1976 of the United States of America.



In case the visitor enters personal data of the systems related or incorporated in the website, Ana Carolina Valencia will treat the data related to the brand.

Ana Carolina Valencia undertook not to assign, sell or share the data received on the website without express approval of the owner of the data.

We appreciate your interest in consulting these GENERAL CONDITIONS OF USE AND PURCHASING POLICIES.